Privacy and Cookie Policies
Stay Banff (The Boathouse at Banff Links and 15 Waters Edge) is committed to protecting and safeguarding any personal data you give us. We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. We want you to be confident that your data is secure with us and that you understand how we process it.
- The information we collect
- How we will use it
- Where we collect it from
- How long we store it
- Our legal basis for processing your personal data
- Your rights and how you can see, update or delete your personal data
- Securing your data
Who Are We / Controller
For the purpose of the General Data Protection Regulations (GDPR), the controller responsible for your personal data is:
Stay Banff, Graeme & Nichola Buchan, 16 Colleonard Drive, Banff
What information do we collect and what do we use it for?
Personal data or information means any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number, payment details as well as information relating to health & safety requirements
We will use your data to:
- Provide you with the services, products or information you asked for
- Process payments for our products and services
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- Where we need to comply with a legal or regulatory obligation
- Where we need to perform the contract, we are about to enter into or have entered into with you
- Ensure we know how you prefer to be contacted
- Understand how we can improve our services or information
- To keep you updated on our products and services
Where do we collect your information from?
We collect your personal information through a number of different sources:
- Via our website and/or social media platforms
- Via our selected partner online booking systems
- Through transactions made by phone, by email, via our website or in person
- When you give consent to receiving marketing information
The Stay Banff website is accessible via www.staybanff.com (hosted and maintained by Pro Tech North). The website is built in WordPress.
The Stay Banff website may contain direct links or hyperlinks to and from affiliate, partner or advertiser websites. If you follow a link to any of these sites you are leaving the Stay Banff site and we do not accept any liability or responsibility for these sites, please see their respective privacy policies. This includes our online booking partners at Skyes Cottages www.sykescottages.co.uk and Holiday Lettings www.holidaylettings.co.uk
We log visitors’ domain and IP address automatically using Google Analytics; this information does not identify you as an individual, but only the computer that is being used to view the site.
This data is used to see where the site is being used in the world to ensure coverage, and for click stream analysis to help better understand site usage, so that we can improve our service to you. We do not link information automatically logged by such means with personal data about specific individuals.
Information on deleting or controlling cookies is also available at <strongwww.allaboutcookies.org.Please note that by deleting our cookies (or disabling future cookies) you may not be able to access certain areas or features of the site.
Our website contains social media features such as Facebook that has its own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, volunteers, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
- Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details
- Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access)
- Putting in place physical, electronic, and procedural safeguards in line with industry standards
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
We commit to ensure that any data we process is correct and up to date. It is your obligation to make us aware of any changes to your personal information.
In some situations, you may have the;
- Right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice.
- Right to request access. You have the right to access the data that we hold on you. To do so, you should make a subject access request.
- Right to request correction. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it.
- Right to request erasure. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it.
- Right to object to the inclusion of any information. In situations where we are relying on a legitimate interest (or those of a third party) you have the right to object to the way we use your data where we are using it.
- Right to request the restriction of processing. You have the right to ask us to stop the processing of data of your personal information. We will stop processing the data (whilst still holding it) until we have ensured that the data is correct.
- Right to portability. You may transfer the data that we hold on you for your own purposes.
- Right to request the transfer. You have the right to request the transfer of your personal information to another party.
Individuals can find out if we hold any personal information by making a ‘right of access’ request. More information can be found at https://ico.org.uk
If we do hold information about you, we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell how long we keep in for and the lawful basis for doing so;
- Tell you who it could be disclosed to; and
- Let you have a copy of the information in an a commonly used electronic format, unless the individual requests otherwise.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period where such retention is necessary for compliance with a legal obligation to which we are subject (The Act of Limitation), or in order to protect your vital interests or the vital interests of another natural person, or in the event of a complaint, or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Changes to our Notice
If you have any questions about this Policy, including any requests to exercise your legal rights, please contact: email@example.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Graeme & Nichola Buchan
Stay Banff (The Boathouse at Banff Links & 15 Waters Edge)
Last update: September 2019